Terms and Conditions 12play — Complete Guide for Members

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and 12play ("Platform", "We", or "Company"). This document governs your access to and use of all services, games, and features provided by the 12play platform, including our official website at 12play.pw and our mobile app.

By accessing, registering, or using any part of the 12play platform, you explicitly acknowledge that you have read these terms carefully, fully understood their content, and agreed to be bound by them. This acceptance takes effect from the moment you begin using the platform, regardless of whether you have made any deposit.

To register for and use 12play's services, you must meet all of the following eligibility requirements at all times while using the platform:

• Aged at least 18 years of age or have reached the legal betting age set by the jurisdiction of your place of residence, whichever is higher.
• Not residing in a country or jurisdiction where participation in online gaming is prohibited or restricted by local law.
• Having full legal capacity to enter into a binding agreement and not being subject to any court order restricting your financial or gambling activities.
• Not included on any self-exclusion list from any recognised responsible gaming programme.
• Not registering in the capacity of an agent or as a representative on behalf of another ineligible person.

12play reserves the right to request age verification at any time and to suspend an account while verification is in progress. If a member is found to have provided false age information, all wins will be voided and the account permanently closed.

Each individual is only permitted to hold one (1) active account on the 12play platform at any time. Holding multiple accounts under the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any winnings.

During registration, you are required to provide truthful, accurate, current, and complete information as requested. This includes your full legal name, date of birth, residential address, active mobile number, and a valid email address. This information will be used for identity verification, withdrawal processing, and account-related communications.

• You are solely responsible for maintaining the confidentiality of your account login details.
• Any activity that occurs in your account, whether by you or any other party you have authorised, is entirely your responsibility.
• If you suspect unauthorised access to your account, contact the 12play support team immediately.
• 12play will not be liable for any losses incurred as a result of your failure to protect your login credentials.

12play offers a range of payment methods suited for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, and cryptocurrency. All deposits are processed instantly and 12play charges no fees for standard deposit transactions.

Deposit:

• The minimum deposit is RM30 for most payment methods.
• All deposited funds must originate from legitimate sources and must not be proceeds of any illegal activity.
• 12play reserves the right to decline or delay any deposit that raises doubts about its legitimacy.
• Deposited funds may only be used for gaming activities on the 12play platform.

Withdrawal:

• Withdrawal requests are processed within 24 hours after verification is complete.
• Withdrawals are only permitted to the same payment method used for the deposit, except in special circumstances requiring management approval.
• Withdrawals requiring KYC verification will be put on hold until the identity verification process is fully completed.
• 12play reserves the right to withhold withdrawals and request additional proof if there are signs of fraud or suspicious activity.

12play offers a variety of bonuses and promotions designed to enhance your gaming experience. All bonuses offered by 12play are subject to wagering requirements and specific terms set for each promotion. It is your responsibility to read and understand the promotion terms before accepting them.

General principles applicable to all bonuses and promotions at 12play:

• Each member is eligible to receive each welcome bonus once only.
• Bonuses must be wagered in accordance with minimum wagering requirement (rollover) specified before any wins from that bonus can be withdrawn.
• 12play reserves the right to void any bonuses and associated wins if there is evidence of promotion abuse or exploitation.
• Promotions are only valid for members who register through official 12play channels.
• Bonuses cannot be transferred between accounts or exchanged for cash directly without fulfilling the wagering requirements.
• 12play reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All 12play members are expected to play in a fair, responsible manner and to respect the platform's rules. The following behaviour is strictly prohibited and will result in permanent account suspension or closure:

• Collusion: Colluding with other players to gain an unfair advantage in any game.
• Use of automation software: Using bots, automated scripts, or any third-party software to automate gameplay or make betting decisions.
• Bug exploitation: Exploiting any technical errors, software bugs, or system vulnerabilities for unauthorised gain.
• Payment fraud: Using unauthorised, stolen, or credit cards or bank accounts not belonging to you to make deposits.
• Money laundering: Any activity intended to conceal or legitimise the source of illicit funds through the 12play platform.
• Involvement of minors: Allowing or encouraging individuals under the age of 18 to access or use your 12play account.

Every game on 12play operates using a Random Number Generator (RNG) system that has been certified by an independent auditing body. The outcome of each game round is final and cannot be disputed on purely technical grounds unless there is clear evidence of a system malfunction.

12play takes the protection of your personal data seriously. All information you provide during registration and use of the platform is subject to Privacy Policy 12play which forms part of these terms and should be read together with them.

In summary, 12play collects and processes your personal data for the following purposes:

• Identity verification and member eligibility (KYC process)
• Processing of financial transactions including deposits and withdrawals
• Delivery of platform services including games and customer support
• Compliance with legal requirements and anti-money laundering regulations
• Platform improvements and personalisation of user experience
• Communications related to promotions and platform updates (can be disabled upon request)

12play will not sell or rent your personal data to third parties without your consent, except where required by law or court order. All data is stored using 256-bit SSL encryption and secure server infrastructure.

12play reserves the right, at its sole discretion, to suspend or close any member account at any time if there is reasonable cause. Grounds for such action include but are not limited to:

• Violation of any terms and conditions contained in this document
• Providing false or misleading registration information
• Evidence or suspicion that an account is being used for illegal activities
• Failure to complete the KYC identity verification procedure within the stipulated timeframe
• Multiple account ownership by the same individual
• Behaviour that violates game rules, such as collusion or the use of automation software

Members may also request to close their own account at any time by contacting the 12play support team. Any balance remaining in the account will be returned once all withdrawal conditions are met and identity verification is complete.

12play provides its platform on an "as is" and "as available" basis without any warranties, express or implied. While we strive to keep the platform running without interruption at all times, 12play does not guarantee that the service will always be available, error-free, or fully secure from unauthorized external access.

To the extent permitted by law, 12play shall not be liable for:

• Any indirect, consequential, or special losses or damages arising from the use of the platform
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control
• Losses incurred as a result of legitimate game outcomes by a certified RNG system
• Unauthorized access to your account resulting from your own negligence in protecting your password

12play's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

12play reserves the right to amend, modify, or update these terms and conditions at any time due to operational requirements, legal changes, or platform improvements. Any material changes will be announced via in-platform notice or email to registered members at least 7 days before changes take effect, except in urgent circumstances requiring immediate amendment.

It is your responsibility to review this Terms and Conditions page periodically. The "Last Updated" date displayed at the top of this page will always reflect the latest version of the document. Continued use of the platform after any amendments take effect constitutes full acceptance of the revised terms.

12play believes that betting should be an enjoyable form of entertainment and should not negatively impact your personal or financial well-being. The platform is committed to promoting responsible gaming practices among all members.

Responsible gaming tools available free to all members include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss amount over a defined period.
• Session Time Limit: Set a daily playtime limit to ensure you do not play for too long.
• Temporary Self-Exclusion: Take a break from the platform for anywhere between 24 hours and 6 months, based on your needs.
• Permanent Self-Exclusion: Permanently close your account if you feel that betting is no longer right for you.

If you are concerned about your wagering habits or those of a loved one, we encourage you to seek help and further information on the Responsible Gambling Remember: Wagering should be a form of entertainment, not a solution to financial problems.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which 12play is registered and licensed. Any dispute arising from or in connection with these terms shall be finally resolved through binding arbitration in accordance with the applicable arbitration rules.

Before initiating any formal proceedings, we encourage you to contact the 12play customer support team first. Most issues can be resolved quickly and amicably through direct dialogue with our experienced team. 12play is committed to resolving all member complaints fairly, transparently, and within a reasonable timeframe.